According to LOL Saturdays Events Ticketing Policy, all ticket purchases are non-refundable.

Staff or security can ask a person to leave if they are unduly intoxicated, with no refund. Management reserves the right to refuse entry.

If an event has to be postponed, a credit note/ voucher will be offered to ticket holders. This credit can be used towards any of our events within 12 months of issue.

Please follow our STRICT dress code policy below to avoid issues upon entry - no refunds will be issued for non-compliance.

No hats, singlets, thongs, sportswear or lad attire are permitted. ALL hats and bags/backpacks (including man bags, bumbags) must be cloaked in the cloakroom.

We have a zero-tolerance policy for tattoos that may be deemed offensive or culturally insensitive (we recommend tattoos to be covered). Guests arriving intoxicated will not be admitted entry, with no refund.

Management reserves the right to refuse entry.

Yes, we have a cloakroom. LOL Saturdays accepts no responsibility for lost, stolen, or damaged items from the cloakroom. All items are cloaked at your own risk. Upon cloaking your item, you fully accept these terms and conditions.

Any other items or personal belongings recovered on the night will be returned to Plaza Hotel lost & found. Please contact Plaza Hotel to enquire whether your item has been located.